Paratransit Scheduler

About the role

This position is responsible for reviewing, revising, and producing final driver manifests created by scheduling software for the next day's door-to-door ADA transportation service. NOTE: This position does not require outbound or inbound calls with customers and is not involved in booking appointments or trips. This role focuses on operational efficiency and delivering high-quality results.

Responsibilities

• Use scheduling software to produce and distribute manifests for next-day trips as contractually required, seven days a week.
• Critically analyze daily schedules in support of on-time performance, efficient routing, and productivity objectives.
• Monitor demand throughout the day and adjust run times and breaks as needed.
• Communicate with service providers about run-time adjustments in a timely manner.
• Run appropriate reports throughout the day and at the end of the day to check for issues and make necessary corrections.
• Provide accurate data and reports to management and service providers.
• Maintain/update customer profile information in the system, as well as standing order trips.
• Provide timely feedback to supervisor/manager on issues and recommendations for improvement.
• Perform other related duties as assigned.

Qualifications

• A high school diploma or GED.
• Two years reservationist or customer service experience.
• Familiarity with the Denver Metro area, cities, and major streets.
• Computer skills are necessary, and the ability to learn scheduling software (familiarity with Excel, Word).
• Experience in customer service, scheduling, or dispatch preferred, or the equivalent experience that demonstrates the applicant’s ability to learn and perform the duties and responsibilities of the position.
• Ability to: communicate effectively and understandably, both orally and in writing; take instructions or direction from members of the team; work in a fast-paced environment; pay attention to detail; handle stress; manage multiple duties or assignments; sit or stand at workstation for extended periods of time.
• Must possess excellent interpersonal skills, good problem-solving and analytical skills necessary to gather and interpret data, have good organizational skills, and be able to prioritize work.

Benefits

• Vacation: minimum of two (2) weeks
• Sick leave accrual of up to 48 hours per year
• Eight standard Holidays
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability
• Free RTD Bus Pass
• Ten-hour workday schedules include one weekend day off
• Paid Training

Pay and Schedule

• Competitive compensation package of minimum $19.29 – Maximum $23.00
• 10-hour workday schedules include one weekend day off

Skills

• Customer service-oriented
• Operational efficiency
• High-quality results

Benefits

• Free RTD Bus Pass
• Ten-hour workday schedules include one weekend day off
• Paid Training

Physical Requirements

• 100% of the job is performed indoors
• Sit for extended periods (up to 6–8 hours per day) in an office or in a cubicle equipped with a telephone and computer
• Occasionally bend, kneel, or crouch to files or equipment stored at ground level

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.