Scheduler

Your Experience Matters Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Scheduler at the Ear Nose Throat Institute, you're embracing a vital mission dedicated to making communities healthier.

Responsibilities

• Schedules patient testing, procedures, and admissions; obtains pre-cert/authorization numbers and enters them in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls.
• Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions, ensuring patients are not scheduled when personnel are unavailable.
• Informs patient or physician's office staff of any carrier that is out of network or any issue that may result in a decrease of benefits.
• Informs patient or physician's office staff of any special instructions or testing requirements, and/or provides any other pertinent information or documents.
• Maintains knowledge of the scheduling reports for the next day to ensure patient registration staff are aware of patients presenting for services; appropriate testing is performed; time is available; appropriate staff are available for testing or procedures.
• Obtains physician's orders and authorization/pre-certification. Enters outpatient procedures in the Order Entry System.
• Ensures consistency between scheduling module and admissions module for patients being admitted for services.

Requirements

• High school diploma or equivalent required, or at least three years of directly related experience may be substituted for the required education.
• Prior scheduling experience in a healthcare environment is strongly preferred.
• Medical terminology, billing, and/or collection experience preferred.
• Computer experience required.

Skills

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment.
• Organizational and time management skills.
• Ability to prioritize work based upon patient/department needs.
• Ability to operate standard office equipment, including but not limited to, computer, copier, telephone, fax, scanner.

Schedule

Full-time position at our Ear Nose Throat Institute.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package with company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast.