Paratransit Quality Control Supervisor-2

About the Position

First Student is seeking a dependable, organized, and hands-on Paratransit Quality Control Supervisor to lead our Quality Control shift team. This role is responsible for supervising daily QC operations, supporting team performance, verifying fleet readiness, and ensuring paratransit vehicles are accounted for, inspected, positioned, and ready to support service.

What You'll Do

• Supervise, coach, and support Quality Control staff during assigned shifts
• Train new QC team members on daily procedures, expectations, safety practices, and workflow standards
• Assign shift responsibilities and ensure all required QC tasks are completed fully and accurately
• Monitor team productivity, efficiency, attendance, and overall shift performance
• Support employee retention by helping resolve conflicts, answering questions, and escalating concerns when needed
• Verify fleet inventory according to shift requirements
• Ensure the location is aware of vehicle whereabouts and that fleet status is accurately communicated
• Oversee vehicle staging, repositioning, and readiness activities as needed
• Communicate with operations, dispatch, maintenance, and management regarding vehicle status, delays, concerns, or workflow issues
• Help identify process gaps and recommend improvements to improve team performance and daily efficiency
• Maintain a safe, organized, and professional work environment
• Perform additional duties as assigned by management

What We're Looking For

• Prior supervisory, lead, dispatch, fleet, transportation, maintenance, logistics, or operations experience preferred
• Experience training, coaching, or assigning work to employees preferred
• Strong communication and problem-solving skills
• Able to stay organized while managing multiple shift priorities
• Able to work well with drivers, dispatchers, maintenance staff, QC employees, and management
• Strong attention to detail, especially when tracking vehicles, fleet status, and shift completion
• Able to resolve basic employee concerns and escalate issues appropriately
• Dependable, accountable, and a team-first approach
• Basic computer, reporting, or inventory tracking skills preferred
• Must be able to follow company policies, safety procedures, and operational standards

Physical Requirements and Working Conditions

This position may require standing, walking, bending, reaching, and moving throughout the yard, shop, or operations area during a shift. The role may involve working both indoors and outdoors in various weather conditions. Candidates must be able to safely perform job duties in an active transportation environment and follow all company safety policies.

First for a reason:

At First Student, our teams play a critical role in helping transportation operations run safely, efficiently, and reliably. As a Paratransit Quality Control Supervisor, you will be part of the leadership team that supports vehicle readiness, employee performance, and daily service execution.

Job Reference

Job reference: JR13478