Supervisor - Quality Control

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Supervisor – Quality Control leads an Event Tech warehouse team responsible for the maintenance of required equipment for the purpose of flawless execution of events. This role will be the driving force for operational excellence and adjudicating sound fiscal decisions to maximize profits and provide technical excellence of rental equipment. This position requires strong people leadership, communication, and technical skills.

Essential Duties & Responsibilities

• Directly supervise a small team of full-time, part-time, and contingent quality control and service staff to include management of: Scheduling, Payroll, Performance Appraisals, Safety Policies, Expense Reports, Customer Service and Operational Polices
• Supervise readiness of rental equipment to ensure cosmetic and functional excellence
• Supervise the intake of equipment and prioritize the staging of outbound equipment
• Supervise the stocking and replenishment of repair parts, accessories and ancillaries required to return equipment to a rentable state
• Form, vet and accelerate innovations in QC tooling, practices and execution
• Partner with cross-divisional teams to support recruiting, training/development, and staffing of warehouse staff
• Ensure sound safety and risk policies and procedures through assigned areas
• Drive Operational Excellence through careful oversight and reporting of KPIs, regular quality audits and other measures
• Provide recommendations on Capital Expenditure and planning
• Promote teamwork and communication between all warehouse operations
• Assists other departments as needed
• Performs other duties as assigned

Education & Experience

• High School Diploma or Equivalent with relevant work experience required
• Minimum 3 years of related experience within event production and/or warehouse operations

What We Offer

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retail with Company Match
• Paid Time Off
• Salary range of $55,000-$65,000 dependent upon experience
• Eligible for an annual bonus of up to 5% of the base salary

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.