Supervisor - Quality Control

About the role

OSG is seeking a detail-driven Quality Control Supervisor to lead quality control on our production floor: guiding the QC team, protecting client quality standards, and keeping every job accurate, compliant, and on time. In this role you lead the quality control function on your assigned shift: supervising QC personnel (including direct reports in NJ and AZ), ensuring all printed and inserted materials conform to client specifications and OSG quality standards, owning inspection documentation and hold/release decisions, and partnering with production leadership on root-cause and corrective action.

Responsibilities

• Lead the QC team. Supervise, schedule, and develop QC Operators, assigning inspection coverage to match production priorities.
• Own inspection across the run. Oversee inspection of printed and inserted materials throughout production, verifying conformance to client specifications, work orders, and company quality standards.
• Approve the front end of every job. Direct job setup verification, sample pulls, and first-piece approvals — confirming registration, color, alignment, and content accuracy before runs continue.
• Make the call on out-of-spec product. Make hold, rework, and release decisions, and escalate defects, discrepancies, and quality risks to production management and production control promptly.
• Keep records audit-ready. Own the accuracy and audit-readiness of quality records, inspection logs, and documentation in our production systems.
• Drive corrective action. Lead root-cause and corrective action efforts with operations; track and report defect trends and drive continuous improvement through process adjustments.
• Develop your people. Train, coach, and evaluate QC team members on inspection methods, documentation standards, and quality procedures.
• Protect safety and client data. Promote a safety-first culture and ensure the team follows all data security and privacy procedures when handling client materials.

Requirements

• Demonstrated leadership ability — you can direct, motivate, and hold a team accountable.
• Strong attention to detail, with the ability to spot small variances in print, color, registration, and inserted content.
• Solid understanding of basic math — addition, subtraction, multiplication, and division in all units of measure.
• Ability to read, interpret, and enforce work orders, job tickets, and written specifications.
• Proficiency with computers and production systems for documentation, tracking, and reporting; experience with PrintStream, JTS, or similar platforms is a plus.
• Sound judgment and clear communication when escalating issues and making hold/release decisions.
• Ability to read, write, and speak English.
• 5+ years of quality control or production experience, including 3 year(s) in a lead or supervisory capacity.
• High school diploma or equivalent.

Schedule

This is an on-site, 5 days a week role in a production environment. Weekend and designated company holiday coverage may be required based on production schedules.

Benefits

• Health Insurance (EPO & HRA options)
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• Life Insurance
• Accident & Critical Illness Insurance
• Company 401(k) Matching Contribution
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)