Paralegal

This is an opportunity to do more than traditional paralegal work. As a Paralegal in Sage’s Legal Innovation Centre, you’ll deliver practical legal support to colleagues around the world while helping us rethink how legal services can be simpler, faster and more scalable. You’ll take ownership of a broad range of legal requests from initial review through to resolution, using established playbooks and guidance while knowing when to bring in an attorney or specialist. Alongside delivering great support today, you’ll help improve how we work tomorrow by turning repeatable legal work into better playbooks, self-service resources, digital workflows and AI-assisted services. If you enjoy combining hands-on commercial legal work with technology, problem-solving and continuous improvement, this is a chance to help shape a modern legal service. You’ll join Sage’s Legal Innovation Centre, working alongside legal, service design, engineering and operations colleagues to deliver effective legal support and improve the experience for the people who use our services. Office locationAtlanta, GeorgiaHybrid Working - 3 days per week in our Atlanta office and 2 days from home. Key ResponsibilitiesOwning defined legal requests from intake through to resolution, applying agreed playbooks and escalation routes.Supporting legal teams with commercial contract review and negotiation, legal research, document preparation and other legal matters.Building strong relationships with stakeholders, understanding what they need and communicating clearly to keep matters moving.Applying sound judgement to identify risks, work within agreed boundaries and involve an attorney or specialist when needed.Turning legal knowledge into reusable playbooks, templates, clauses, guidance and self-service resources.Helping design, test and improve digital and automated legal workflows, including providing human oversight of AI-assisted outputs and identifying opportunities to simplify processes. You’ll bring relevant paralegal or legal experience, ideally supporting commercial contracting and negotiation or another fast-moving, business-facing legal service. You’ll be comfortable taking ownership of your work while recognising when a matter needs specialist legal judgement. We’re looking for:An Associate's degree, Bachelor's degree, Paralegal Certificate, or equivalent experience.Strong legal research, analysis and drafting skills, with experience applying established playbooks and guidance.Good legal and commercial judgement and the confidence to work independently within clear boundaries.Clear, practical communication skills and an ability to make legal requirements understandable for non-lawyers.Strong organisation, attention to detail and ownership, with the ability to manage multiple priorities and see matters through to completion.Curiosity about improving legal services and genuine interest in AI, automation, workflow design and legal technology.A customer-focused approach and strong commitment to confidentiality and professional ethics. Experience within a SaaS, software, technology, platform or subscription business would be valuable, as would exposure to commercial contracts, compliance, intellectual property, investigations or litigation support. Experience with tools such as ServiceNow, Wordsmith or Microsoft Copilot, or involvement in process improvement, knowledge management, service design or change initiatives, would also be welcome. Plenty of perks:Competitive salariesComprehensive health, dental and vision coverage401(k) retirement match (100% matching up to 4%)32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date5 days paid yearly to volunteer (through Sage Foundation)$5,250 tuition reimbursement per calendar year starting 6 months after hire dateSage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)Library of on-demand career development options and ongoing training offerings