Paid Media Manager

About the role

Workshop Digital is a results-oriented digital marketing agency located in Richmond, Virginia, dedicated to fostering strong and enduring partnerships. We prioritize transparency and collaboration, striving to deliver measurable results that drive businesses forward. We work as an extension of our clients' marketing teams, creating customized digital marketing strategies tailored to their business goals and service offerings.

The Paid Media Manager position is highly autonomous and regularly pushes the team forward. Key focus areas include developing strategies and tactics that support client goals and drive strong paid media marketing performance; building and maintaining strong, deep client relationships with day-to-day contacts and senior stakeholders to ensure high client retention and growth; troubleshooting minor to complicated client issues independently and complex issues with support; implementing and testing new capabilities to enable client growth; training new hires on basic and standard concepts; and providing support for client services deliverables during the sales process for upsells and new business.

This role is available as a hybrid position in Richmond, VA (Mondays required on-site) or fully remote for candidates located in Virginia, California, Texas, Ohio, Illinois, New York, North Carolina, or Colorado.

Workshop Digital has been recognized with awards including: US Search Awards – Best Small PPC Agency (1x); Outside Best Places to Work (8x); Virginia Business Best Places to Work (8x); Search Engine Land Finalist (3x).

Responsibilities

Client Communication and Relationships

• Develop strong relationships with clients and senior stakeholders
• Attend and participate in all meetings/calls with clients
• Communicate effectively with various audiences with occasional support
• Create and present insightful, meaningful, accurate reports and analysis with support on complex issues
• Execute the Workshop Digital client flag process and proactively identify resolutions
• Go the extra mile for assigned clients within the scope of the SOW

Internal Communication and Relationships

• Proactively seek and gracefully accept feedback
• Tactfully share feedback with colleagues
• Immediately inform Paid Media Team Lead of any concerns or issues from clients