Package Pickup Host - Dollywood Theme Park - Part Time Seasonal

Summary Of Essential Functions And Responsibilities

Aid in maintaining and operating the shop and package pickup carts by performing cleaning and daily inspections. Provide excellent customer service to guests and hosts. Represent Dollywood positively by being friendly and courteous. Maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays.

Management Expectations

Display and live out Lead with Love qualities, such as patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and accountability. Accommodate changes in work assignments and locations as needed.

Education And Experience Required

• Must be 16 years of age
• Basic math skills
• Understand basic calculator and comprehend instructions and retain information
• Successfully complete post-employment offer background check

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Able to reflect Dollywood's image by being genuinely friendly and caring and taking pride in work
• Able to be self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Able to maintain strict confidentiality and judgment regarding privileged information
• Able to promote and support a "team" work environment by cooperating and helping co-workers
• Able to be productive in a fast-paced environment
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
• Able to be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management, and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees
• Able to follow all safety guidelines for the operation of the electric dolly
• Able to operate Manual and electric dollies

Physical And Cognitive Requirements

• Lifting and carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for duration of shift, up to 13 hours. May also be required to travel to various areas on property which may include changes in terrain, stairs, and uneven surfaces
• Repetitive movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts as part of typical job functions
• Environmental conditions: Ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and sensory requirements: Strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail, and communicate effectively using approved methods

Equal Opportunity Employer

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.