Food Team Member - Dollywood Theme Park - Part Time Seasonal

Summary Of Essential Functions And Responsibilities

Responsible for prompt attention to a wide variety of tasks within food services
Takes orders, serves, prepares, and stores high quality food, measuring ingredients, understanding time and temperature tables to record information, answering guest questions about menu items and pricing, and proper cash handling procedures when applicable
Stocks and organizes the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of product
Provides prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment
Provides prompt attention in correctly filling supply orders received by verbal, radio transmission and written orders
Fills orders for stock and organizing work area, proper pulling, delivery, rotation, and storage of product, recording information, and answering guest questions regarding menu items and pricing
Maintains cleanliness in all work areas while moving throughout the Park
Prepares and serves food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements
Maintains cleanliness of any surfaces used for eating on or serving food from, washing dishes, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etc
Greets each guest with a cordially, treating each guest as an individual
Suggestively sells to Guest and thank them for coming
Willing to work at different locations on Park
Be able to answer guests' questions concerning Park layout and menu item availability
Understands and practices safe food handling at all times, following Sevier County regulations and ServSafe guidelines
Be compliant with all safety standards within Sevier County relating to personal safety and the safety of fellow hosts and guests
Follows all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner
Learns and memorizes 4-Critical Safety Standards

Education And Experience Required

Employees may be required to be 18 years of age to operate some equipment
At least 6 months of previous foods experience preferred
At least 6 months of previous customer service preferred
Basic computer skills required
Must be able to pass a pre-employment drug screen

Knowledge, Skills, And Abilities

• Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Able to be self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Able to promote and support a “team” work environment by cooperating and helping co-workers
• Able to adapt to changes easily
• Able to tolerate a fast-paced environment
• Able to be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Able to have manual dexterity necessary to complete all job duties
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to use equipment such as, but not limited to, cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, mops, etc
• Basic math skills necessary to count out change to guests as applicable
• Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
• Able to work and tolerate temperatures ranging from 0 to 120 degrees
• Comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures

Physical And Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Physical Demands

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors

Equal Opportunity Employer

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.