Package Pickup Host - Dollywood Theme Park - Full Time Seasonal

Summary Of Essential Functions And Responsibilities

Aid in maintaining and operating the shop and package pickup carts by performing cleaning and daily inspections. Provide excellent customer service to guests and hosts. Maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays.

Management Expectations

Display and embody Lead with Love qualities by being patient, kind, trustworthy, unselfish, truthful, forgiving, dedicated, and accountable. Accommodate changes in work assignments and locations as needed.

Education And Experience Required

• Must be 16 years of age
• Basic math skills
• Understand basic calculator and comprehend instructions and retain information
• Successfully complete post-employment offer background check

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Reflect Dollywood's image by being genuinely friendly and caring and taking pride in work
• Self-motivated and disciplined
• Maintain strict confidentiality and judgment regarding privileged information
• Committed to continuous improvement
• Maintain a professional appearance with good personal hygiene
• Promote and support a "team" work environment by cooperating and helping co-workers
• Productive in a fast-paced environment
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to follow all safety guidelines for the operation of the electric dolly
• Able to operate Manual and electric dollies

Physical And Cognitive Requirements

• Lifting and carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. May also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and sensory requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company Is An Equal Opportunity Employer

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.