Package Liaison Handler

What You’ll Do

• Build and establish an on-site presence within your assigned properties by providing in-person and written support to on-site residents who have package related questions or account inquiries.
• Log recently-delivered packages into the property's package management system/software.
• Deliver packages to resident doors or in-unit (60lbs MAX).
• Arrange and label packages on shelving so residents can locate them quickly and easily.
• Identify and address aging or stale packages through physical audits and software review to maintain system accuracy.
• Email Correspondence through Gmail with on-site residents, property staff and your manager.
• Serve as a primary liaison between the property and Luxer One Support.
• Deliver specific packages directly to residents' doors (60lbs MAX).
• Perform or troubleshoot lightweight maintenance on the locker/package room management system hardware and software as needed.

Requirements

• You’re friendly, professional and comfortable representing the Luxer One Liaison brand in upscale residential communities.
• You are comfortable building positive, friendly relationships with property managers and residents alike, and you take pride in delivering excellent service.
• At least 18 years old
• 1–2 years of customer service experience in a client-facing role
• Reliable transportation, such as a personal vehicle or access to public transit; ideally, you live in or near the designated service area
• Comfortable and well adept using technology, including digital package management software, Google Suite, Apple Hardware/Software.
• Strong organizational and independent problem-solving abilities
• Clear written and verbal communication skills
• Able to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, within legal guidelines and safely maneuver within storage areas
• Can lift up to but, not exceed 60 LBS
• Able to sit and stand for extended periods if necessary
• Willingness to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
• Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs
• Willingness to make-up for hours missed or cover shifts as needed.

Benefits

• 401K with employer match
• Accrued PTO and 40 Hours of Sick Leave
• Employee Assistance Program
• Liaison Uniform and Equipment Provided