PACE Clinic Manager(Riverside)

Responsibilities

• Oversees the day-to-day clinic operations, including staffing, scheduling, clinic staff supervision, and quality outcomes.
• Maintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment.
• Ensures standardization of clinic operations within scope; identifies, reports, and addresses variances with rationale to maintain alignment with program expectations.
• Collaborate with department leadership to create, review, and revise department policies/procedures, as needed.
• Creates and establishes a reoccurring training and orientation program for new hires and existing staff, including competency assessments to measure their ability to provide quality care to participants.
• Ensures timely and accurate care to participants by managing clinic patient flow, overseeing appointment bookings, triaging, and gatekeeping with primary care and staff.
• Manages and/or implements pharmacy and physician orders, including signing off orders, ordering medications from pharmacy and disseminating orders and instructions to appropriate personnel.
• Performs or supervises general skilled nursing care to participants, including administration of prescribed medications, treatments, and assistance with examinations according to nursing standards.
• Assists nursing staff in providing direct care, including wound care, IV therapy, blood sugar checks, IM injections, vital sign checks, and/or follow-up on episodic problems identified by providers, such as congestive heart failure, chest pain, dehydration, edema, urinary tract infection, or other health problems.
• Consults with and educates participants, family members, and/or caregivers regarding the disease process, self-care techniques, prevention strategies, and medical interventions.
• Oversees and directs the coordination of all aspects of hospital, SNF, or ALF admissions.
• Identifies emergency situations and takes appropriate action, including coordinating direct hospital admissions from clinic to hospital, as needed.
• Maintains integrity of medical/operations records and complies with all data collections and auditing activities.
• Maintains and monitors inventory systems for clinical supplies and clinical equipment.
• Ensures compliance with healthcare standards and requirements established by various licensing, regulatory, and accreditation bodies.
• Participate in committees that support program operations and quality improvement.
• Evaluate staff performance and supports ongoing development through coaching, feedback, and competency-based assessments.
• Ensures appropriate staffing coverage and operational support across clinic functions.
• Promotes adherence to organizational mission, values, and service standards.
• Partners with the Center Director and Quality and Compliance to review, investigate, and resolve participant grievances, appeals, and service concerns, ensuring timely resolution and appropriate documentation.
• Leads operational planning and readiness for new center openings, Alternative Care Site (ACS) expansion, and program growth initiatives within assigned scope.
• Provides coverage for staffing gaps, including LOA, PTO, and high-volume periods, by stepping in to support operations as needed.
• Maintains effective communication and professional relationships with staff, participants, families, and external stakeholders.
• Contributes to infection control and quality improvement activities.

Qualifications

• Bachelor’s degree in nursing or equivalent combination of education and experience is required.
• Valid CA Registered Nurse license required and maintained as a condition of employment.
• Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
• AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.
• First Aid training will be provided at onboarding and must be renewed annually.
• Three years of healthcare experience as nurse with a background in geriatrics or long-term care is required.
• Two years of supervisory experience within the hospital, long-term care, or other related healthcare facility environment is required.