Director-PACE Center(Riverside)

Responsibilities

• Owns overall center performance, including operational efficiency, participant experience, quality outcomes, and capacity management
• Leads site-level operational decision-making, problem-solving, and resource allocation to address complex participant, staffing, and workflow challenges
• Provides leadership to all aspects of the Center/ACS operations
• Makes sure Alternative Care Settings (ACS) services and care coordination are of high quality, effective, and compliant with regulations
• Directly supervises discipline managers and supervisors, ensuring each department meets organizational standards for quality, compliance, participant satisfaction, and operational efficiency
• Facilitates IDT meetings and ensures designated leaders and trained designees comply with interdisciplinary care planning standards
• Holds department leaders accountable for executing day-to-day operations, ensuring alignment with program standards and performance expectations
• Reviews staffing levels, enrollment, and center capacity to address and resolve operational issues
• Maintains adherence to established program workflows, policies, and operational standards across all service areas within the center
• Serves as a liaison between NHC PACE and other community service providers
• Works with Quality and Compliance on participant enrollment and disenrollment processes in alignment with regulatory requirements
• Manages participant rights issues, grievances, and appeals with the Program Director and Quality & Compliance, ensuring proper documentation, investigation, and resolution
• Supports program operations, quality, and compliance by leading center-wide quality improvement initiatives

Qualifications

• Education/Experience: Bachelor’s degree in business administration, health administration, rehabilitative therapy, nursing, social work, recreational therapy, or related health or human services field required. Master’s degree in healthcare administration, business administration, public health, or related discipline is strongly preferred. Minimum of five (5) years of progressive leadership experience in healthcare or aging services is required. Minimum of three (3) years of experience working with frail or elderly populations is required.
• Certifications: Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards. In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. Valid California Driver’s License required.
• Knowledge, Skills And Abilities: Comprehensive knowledge of health care delivery systems, PACE program regulations, quality improvement, and the medical and non-medical needs of the elderly. Expertise in regulatory compliance, audit readiness, and interdisciplinary team coordination. Demonstrated ability to lead and mentor managers and supervisors across multiple disciplines. Proven ability to implement and sustain standardized processes across multiple sites while addressing variability. Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form. Excellent planning, organizational, and strategic problem-solving ability. Ability to work collaboratively as part of a leadership team as well as independently. Ability to work with highly confidential information in a professional and ethical manner.
• Physical Requirements: Ability to lift/carry 15 lbs. Ability to sit/stand for long periods of time

Benefits

• Partially company paid Medical, Dental, and Vision Plans
• Two plus weeks of vacation
• Nine Holidays including two Floating Holidays of your choosing
• Sick/Personal time
• Volunteer Time Off (VTO)
• 403b Retirement plan (similar to a 401k)
• Optional Health and Wellness events
• and much more!

Pay

Pay range: $124,100 - $191,000 annually, depending on experience.