(P/T) Front Desk Attendant

About the role

Practice excellent customer service standards at all times while welcome and greet all players, students, and patrons. Assist all guests with court time and proper program/event placement. Responsible for all POS transactions and receipts. Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system as well as assisting patrons with program registrations and program offerings. Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.

Responsibilities

• Assist in answering general phone inquiries regarding reservations, prices & information and program offerings.
• Operate light panels for indoor / outdoor courts and monitor usage.
• Monitor court to ensure players are adhering to their scheduled time.
• Update patron profiles timely and accurately.
• Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
• US Open duties as assigned.

Requirements

• Excellent customer service, phone manner, and communication skills.
• Possess computer skills.
• Must have weekend and evening availability.
• Bilingual a plus, but not necessary.

Qualifications

• Ability to remain calm and focused in fast-paced, stressful situations.

Skills

• Customer Service
• Communication
• Computer Skills
• Time Management

Benefits

• Part-time position with max. 28 hours per week.
• Hourly wage of $18.50 per hour.

Pay

• $18.50 per hour

Schedule

• Part-time position with max. 28 hours per week.