(P/T) Front Desk Attendant

About the role

Practice excellent customer service standards at all times while welcome and greet all players, students, and patrons. Assist all guests with court time and proper program/event placement. Responsible for all POS transactions and receipts. Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system as well as assisting patrons with program registrations and program offerings. Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.

Responsibilities

• Assist in answering general phone inquiries regarding reservations, prices & information and program offerings.
• Operate light panels for indoor / outdoor courts and monitor usage.
• Maintain court to ensure players are adhering to their scheduled time.
• Update patron profiles timely and accurately.
• Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
• Participate in US Open duties as assigned.

Requirements

• Excellent customer service, phone manner, and communication skills.
• Possess computer skills.
• Must have weekend and evening availability.
• Bilingual a plus, but not necessary.

Qualifications

• Ability to remain calm and focused in fast-paced, stressful situations.
• Position is considered onsite and site specific at the NTC.
• Position is part time; max. 28 hours per week.

Skills

• Customer Service
• Communication
• Computer Skills

Benefits

• Opportunity to work with the USTA, the national governing body for tennis.
• Opportunity to work in a fast-paced, dynamic environment.
• Part-time position with potential for full-time opportunities.

Pay

$18.50 per hour

Schedule

Part time; max. 28 hours per week