(P/T) Front Desk Attendant

About the role

Practice excellent customer service standards at all times while welcome and greet all players, students, and patrons. Assist all guests with court time and proper program/event placement. Responsible for all POS transactions and receipts. Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system as well as assisting patrons with program registrations and program offerings. Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds. Assist Program’s department with the development and implementation of the PACES and Tour program including but not limited to; coordination of the site visits and school outreach. Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager. Assist in answering general phone inquiries regarding reservations, prices & information and program offerings. Properly account for any money transactions during shift. Operate light panels for indoor / outdoor courts and monitor usage. Monitor court to ensure players are adhering to their scheduled time. Update patron profiles timely and accurately. Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.

Responsibilities

• Assist all guests with court time and proper program/event placement.
• Responsible for all POS transactions and receipts.
• Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system.
• Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.
• Aid in the development and implementation of the PACES and Tour program.
• Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner.
• Answer general phone inquiries regarding reservations, prices & information and program offerings.
• Properly account for any money transactions during shift.
• Operate light panels for indoor / outdoor courts and monitor usage.
• Maintain court to ensure players are adhering to their scheduled time.
• Update patron profiles timely and accurately.
• Perform other duties as assigned by Front Desk Supervisor and Sr. Business Manager.

Requirements

• Excellent customer service, phone manner, and communication skills.
• Possess computer skills.
• Must have weekend and evening availability.
• Bilingual a plus, but not necessary.

Qualifications

• Ability to remain calm and focused in fast-paced, stressful situations.
• Position is considered onsite and site specific at the NTC.
• Position is part time; max. 28 hours per week.
• Hourly Wage: $18.50 per hour.

Skills

• Customer service skills.
• Computer skills.
• Communication skills.
• Time management.
• Event coordination.

Benefits

• Opportunity to work with a passionate team focused on growing the sport of tennis and making it accessible to all.
• Commitment to removing barriers and creating opportunities for ALL to participate.

Pay

• Hourly Wage: $18.50 per hour.

Schedule

• Part time; max. 28 hours per week.