Front Desk Attendant

Responsibilities

• Warms up members and guests as they enter and leave the club.
• Answers incoming calls professionally and transfers calls promptly.
• Checks in members, verifies membership, and signs them up for classes.
• Registers prospective members and directs them to the membership department.
• Addresses member questions or refers them to the appropriate staff.
• Sells supplements, apparel, and other retail items to members.
• Rings up purchases and provides accurate change.
• Maintains a professional appearance and behavior.
• Responds professionally to guest and member inquiries.
• Provides information about special club events.
• Reports or escalates unsafe conditions or emergencies to management.
• Keeps the front desk and lobby neat and clean.
• Performs opening and closing procedures as assigned.
• Attends monthly meetings or other scheduled meetings.
• Assists with inventory or product pricing as needed.
• Calls past due members regarding late dues and down payments.

Requirements

• Energetic and friendly personality with a positive attitude.
• Strong interpersonal and communication skills, including telephone etiquette.
• A strong customer service focus.
• Ability to follow oral and written instructions.
• Able to multi-task and perform tasks accurately and with attention to detail.
• Able to work as part of a team.
• Able to adhere to meal and rest break periods and clock in/out for shifts.

Qualifications

• High school diploma or GED.
• Current CPR/AED certification.
• At least 6 months’ customer service experience in a health club, retail, hospitality, or food service setting.
• Experience with multiple phone lines is preferred.
• Basic computer skills.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.

Benefits

Train Different, Live Different, Work Different. At UFC GYM, we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates, and ourselves. Think big, don’t settle, and change lives including your own. If you believe in excellence, value a high-performance lifestyle, and are passionate about enriching lives through health and fitness, then you belong here.

We are more than a brand. We are a community of fitness-minded individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

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