Front Desk Attendant

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Ensures that guests and members are warmly greeted and promptly assistedEnsures incoming calls are answered in a professional and efficient manner Ensures proper member check-in procedures are followedResponds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolveMaintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservationsImmediately reports or escalates to management any unsafe conditions or emergency situations Club Operations and Administration Keeps front desk and lobby neat and clean at all timesMonitors retail goals and ensures club is on track to meet and exceed assigned goalsCalls all past due members with Front Desk Representatives regarding late dues and down payments Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: Must be energetic and possess a very friendly, outgoing personality and positive attitudePossess strong interpersonal and communication skills, including telephone etiquettePossess a strong customer service focus, diplomacy and professionalismUnderstands and follows oral and written instructions.Able to multi-task and perform tasks with accuracy and attention to detail Minimum certifications/educational level: High school diploma or GED requiredCurrent CPR/AED certification This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.