Front Desk Attendant

About PPL Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.

Downtown View is a 47-unit PPL supportive housing community dedicated to serving young adults ages 18–24 who have experienced homelessness and may face additional barriers to long-term stability and success. Our mission is to provide a safe, welcoming environment where residents can build the skills, confidence, and support networks needed to thrive independently.

Responsibilities

• Resident and Guest Relations
  • Greet residents, guests, and service partners in a professional and welcoming manner
  • Respond to resident inquiries, concerns, and requests promptly and with empathy, maintaining professionalism at all times
  • Communicate issues and pertinent details to property management staff in a timely manner, including updating the logbook, completing incident reports, or notifying supervisors directly via email or phone
• Safety and Security
  • Monitor building entryways, cameras, and common areas to ensure resident and property safety
  • Provide security monitoring of the building inside and outside, including rounds several times per shift
  • Respond appropriately to emergency situations and provide crisis intervention, including de-escalation and contacting appropriate authorities or on-call staff when needed
• Administrative and Operational Support
  • Support resident move-ins and move-outs, including key distribution, forms, and documentation
  • Collaborate with Property Management and the supportive services provider to support onsite programming and community events
  • Answer and route telephone calls and miscellaneous questions from residents, staff, vendors, and the public

Requirements

• High School Diploma or GED required
• Strong sense of personal and professional boundaries
• Ability to identify crisis situations and provide appropriate support, including de-escalation and engaging law enforcement when necessary
• Flexible and adaptable to changing needs, schedules, and priorities

Qualifications

Preferred Qualifications

• Pursuit of or completion of a BA/BS degree in Human Services, Social Work, Education, or a related field (additional experience may substitute for education)
• Some progressive experience in Human Services, Supportive Housing, Property Management, or related fields
• Experience working with young adults (ages 18–24) and/or individuals experiencing homelessness, housing instability, or trauma strongly preferred

Working Conditions

• Requires evening, overnight, weekend, and holiday shifts based on coverage needs
• Work is performed primarily on-site at the property’s front desk and common areas
• May occasionally involve responding to emergencies or incidents requiring physical activity (e.g., walking rounds, lifting up to 25 lbs)

Pay

$19 per hour

Schedule

Part time, Non-Exempt / 24 Hours Per Week / 8PM-8AM Saturday and Sunday

Benefits

• Stable schedule with meaningful, mission-driven work
• Work that directly supports housing stability and community well-being
• A collaborative team that values respect, inclusion, and craftsmanship