Oxford Suites Spokane Valley - Guest Room Attendant

HOURS

30+ hours per week (must be available weekends)

What We Offer

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Exclusive discounts at our properties
• Ongoing training, leadership development, and career growth opportunities

POSITION SUMMARY

The primary responsibility of the Housekeeper is to maintain clean and attractive rooms for the guests of Oxford Collection of hotels. This position is responsible for the timely and proper cleaning and sanitizing of the guestrooms on a daily basis.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Guestroom Cleaning and Sanitizing (80%)
• Thoroughly clean and restock assigned guestrooms.
• This includes completing all pre-clean duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart setup.
• Perform cleaning duties such as vacuuming, dusting, mopping, changing linens, removing trash, and dirty linens.
• Change and replenish bed linens, towels, and guest amenities as needed.
• Perform deep cleaning tasks as required.
• Stock, maintain, and transport housekeeping supply carts daily.
• Dispose of trash and recyclables appropriately.
• Keep all hallways, public areas, and closets neat and clean.
• Prepare the housekeeping cleaning cart for the next day’s use and report any guest-borrowed items to the housekeeping supervisor.
• Guest Relations (10%)
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations.
• Interact and acknowledge guests.
• Identify issues and resolve problems.
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
• Respond to special guest requests in a timely, friendly, and efficient manner.
• Report lost and found items in a timely manner and follow lost and found procedures.
• Report maintenance issues in a timely manner.
• Other (10%)
• Communicate effectively with all hotel staff to ensure the smooth delivery of services.
• Complete a daily activity log with pertinent shift information for co-workers and leadership team.
• Adhere to attendance policies and maintain regular availability for scheduled shifts.
• Other duties as assigned.

Core Skills And Values

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance – Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Job Requirements

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance
• Physical Requirements
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects.
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Preffered Education & Experience

• High School Diploma or GED preferred
• Hospitality / hotel work experience preferred
• Housekeeping experience preferred

Equal Opportunity Employer

The Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.