Oxford Suites Spokane Downtown - Guest Room Attendant

About the role

The primary responsibility of the Housekeeper is to maintain clean and attractive rooms for the guests of Oxford Collection of hotels. This position is responsible for the timely and proper cleaning and sanitizing of the guestrooms on a daily basis.

Responsibilities

• Thoroughly clean and restock assigned guestrooms.
  • Completing all pre-clean duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart setup
  • Performing cleaning duties such as vacuuming, dusting, mopping, changing linens, removing trash, and dirty linens
  • Changing and replenishing bed linens, towels, and guest amenities as needed
  • Performing deep cleaning tasks as required
  • Stocking, maintaining, and transporting housekeeping supply carts daily
  • Disposing of trash and recyclables appropriately
  • Keeping all hallways, public areas, and closets neat and clean
  • Preparing the housekeeping cleaning cart for the next day's use and reporting any guest-borrowed items to the housekeeping supervisor
• Guest Relations
  • Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
  • Interact and acknowledge guests
  • IDentify issues and resolve problems
  • Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
  • Respond to special guest requests in a timely, friendly, and efficient manner
  • Report lost and found items in a timely manner and follow lost and found procedures
  • Report maintenance issues in a timely manner
• Other
  • Communicate effectively with all hotel staff to ensure the smooth delivery of services
  • Complete a daily activity log with pertinent shift information for co-workers and leadership team
  • Adhere to attendance policies and maintain regular availability for scheduled shifts
  • Other duties as assigned

Qualifications

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance
• Physical Requirements: Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently; Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects; Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis; While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat); Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Skills

• Core Skills And Values Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Benefits

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Pay

TBD

Schedule

TBD