Owner Services Account Manager

About the role

The Owner Services Account Manager serves as the trusted advisor and primary relationship manager for Jet Access aircraft owners, delivering a seamlessly coordinated ownership experience that reflects the highest standards of discretion and professionalism.

Responsibilities

• Serve as the trusted advisor and primary point of contact for assigned aircraft owners, building enduring relationships grounded in responsiveness, discretion, and proactive communication.
• Conduct regular strategic reviews with owners to present operational performance data, financial summaries, and service updates in a clear and accessible format.
• Maintain detailed, current knowledge of each owner’s preferences, priorities, and unique requirements to anticipate needs and personalize every interaction.
• Proactively identify and resolve owner concerns before they escalate, ensuring a consistently positive ownership experience across all touchpoints.
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.
• Service Delivery And Experience Champion the owner’s perspective across the organization, ensuring that every department understands and prioritizes the expectations of each assigned owner.
• Partner with scheduling, operations, and maintenance teams to coordinate a seamless day-to-day ownership experience, resolving competing priorities with professionalism and urgency.
• Coordinate special requests, bespoke services, and high-touch interactions tailored to the preferences of ultra-high-net-worth individuals.
• Maintain accurate, detailed records of all owner interactions, preferences, and service requirements within company tools and CRM systems.
• Coordinate cross-functional project teams to deliver unified service outcomes, keeping stakeholders aligned and accountable throughout each initiative.
• Provide prompt, proactive communication to owners at every stage of operations, ensuring expectations are clearly set and consistently documented.
• Continuous Improvement and Professional Development Gather and analyze owner feedback to identify patterns and recommend service enhancements that elevate the overall ownership experience.
• Collaborate with leadership and peers on new programs, technologies, and processes that advance Jet Access’s service delivery capabilities.
• Stay current on business aviation trends, regulatory developments, and industry best practices to provide owners with timely, well-informed guidance.

Requirements

• Bachelor’s degree in Business, Aviation Management, or a related field preferred; equivalent professional experience considered.
• 3 to 6 years of experience in business aviation, luxury services, or high-touch client relationship management, with a demonstrated track record of managing high-value accounts.
• Financial literacy with hands-on experience reviewing budgets, invoices, and operational reports; ability to translate complex financial data into clear owner-facing summaries.
• Exceptional written and verbal communication skills, including strong presentation capabilities for both small and large audiences.
• Proficiency with CRM systems and aviation management software; strong organizational skills with the ability to manage multiple owner accounts simultaneously.
• Effective decision-maker and problem-solver with the analytical ability to evaluate information and act on it with confidence and maturity.

Qualifications

• Must pass background checks and pre-employment screening.
• Deep alignment with Jet Access’s core values and a genuine commitment to safety, integrity, and service excellence.

Skills

• Experience in Part 135 charter operations, aircraft management, or private aviation services.
• Familiarity with FAA Part 91/135 regulatory requirements and aircraft ownership structures.
• Previous experience serving ultra-high-net-worth clients in aviation or a comparable luxury service environment.
• Advanced analytical capability with the ability to interpret and communicate both operational and financial data.
• Skilled in conflict resolution and de-escalation, with a track record of maintaining positive relationships under pressure.