Account Manager
About the role
MBS seeks a Relationship-Driven Account Manager to serve as the primary liaison between our schools and MBS Direct. This role involves supporting course material adoptions, overseeing digital and print initiatives, addressing client inquiries, and ensuring the timely execution of key operational tasks.
Responsibilities
- Support course material adoptions, assist with course material selection, and ensure accurate and timely booklist management.
- Coordinate with internal teams and school partners to ensure adoption deadlines, operational deliverables, and client requests are completed accurately and on schedule.
- Proactively identify, investigate, and resolve client concerns while anticipating potential issues and implementing effective solutions.
- Prepare, analyze, and present client reports, performance metrics, and business insights to support informed decision-making and strengthen client partnerships.
- Conduct regular business and partnership reviews to discuss operational performance, current initiatives, service opportunities, and future growth strategies.
- Maintain accurate records related to school consignment inventory, client accounts, and operational activities.
- Support digital course material initiatives, including Inclusive Access, Easy Access, Learning Management Systems (LMS), Student Information Systems (SIS), eBook and courseware adoptions, the Adoptions & Insights Portal, and VitalSource Manage.
- Monitor back-ordered materials, digital fulfillment, and operational trends to identify opportunities for continuous improvement and enhanced client service.
- Identify opportunities to expand services, recommend additional products and solutions, and partner with Sales and Marketing to support revenue growth.
- Collaborate with internal cross-functional teams to improve processes, enhance the customer experience, and ensure successful execution of client initiatives.
Requirements
- Bachelor's degree in Business, Marketing, Communications, Accounting, or a related field, or an equivalent combination of education and relevant work experience.
- Experience in account management, customer success, client services, relationship management, or a similar customer-facing role.
- Demonstrated ability to build trusted client relationships and deliver exceptional customer service.
- Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
- Excellent written, verbal, and presentation communication skills, with the ability to effectively interact with clients, including executive-level stakeholders.
- Able to manage multiple priorities and deadlines while maintaining accuracy in a fast-paced environment.
- Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Strong technical aptitude with the ability to quickly learn new systems, reporting tools, and digital platforms.
Qualifications
- Proactive and detail-oriented.
- Passionate about building strong client partnerships that drive satisfaction, retention, and long-term success.
- Ability to work independently and as part of a team.
- Strong interpersonal and communication skills.
Skills
- Customer Service
- Account Management
- Client Services
- Relationship Management
- Project Management
- Communication
- Problem Solving
- Organizational Skills
Benefits
We offer a comprehensive benefits package designed to promote physical, mental, and financial well-being. Full-time employees receive access to medical, dental, and vision coverage; a 401(k) plan; life and disability insurance; earned time off and holidays; and a broad range of additional benefits.
Pay
The hiring rate for this position is $18.50 per hour. This rate represents the base salary only, in good faith at the time of posting. Actual compensation will be determined based on factors such as relevant experience, skills, and qualifications.
Schedule
This is a full-time position.