Owner Operator Business Support Specialist

Job Responsibilities

• Provide continuous training to strengthen the abilities of O/O Consultants.
• Provide guidance and direction to Owner Operators by addressing highly complex issues pertaining to business needs.
• Answer calls/emails from owner operator contractors and provide and direct them to optimal solutions and/or problem resolutions.
• Assess each situation through fact-finding research, clearly identify issues and determine appropriate resolutions.
• Conduct group and individualized training for owner operators.
• Review O/O rate contracts to ensure compliance with assigned LOB metrics and Swift policies/procedures.
• Create metrics and reports for leadership review to understand current state with improvement opportunities.
• Cookordination training schedules to meet needs of all locations for on-boarding and follow up.
• Actively participate in group discussion and brainstorming sessions to help improve response time and quality of service to department customers.
• Listen to pain points affecting our Owners and Owner Support and create solutions.
• Connect regularly with assigned Owner Operator Fleet Consultant to review Most Help Needed (MHN) and discuss NSB.
• Analyze our lead indicators to proactively retain our OO's (VYC, NPS, Inactive OO, Driver Facts).
• Positively recognize our OO accomplishments.
• Review and develop training aides for terminal leadership and staff.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications

• 2+ years' experience in customer service and/or operations and/or finance in transportation industry required.
• Swift experience preferred.
• Must possess outstanding written and oral communication skills.
• Must be able to create, maintain and update standard work process documentation.
• Must be proficient with MS Office tools.
• Must be able to provide on the job training and guidance.
• Associates degree in business related field or equivalent combination of education and/or experience required.

What we offer

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• Pet insurance
• Employee Stock Purchase plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• Discounts with our vendors
• Volunteer opportunities to support our local communities
• Training, Development & Growth Opportunities
• Diversity, Equity and Inclusion