Business Support Specialist
Wireless Zone LLC · Groton, CT · 2 mo ago
On-siteInformation Technology$40k–$50k/yrFull-time
Why Should You Join Us?
All Wireless Zone® retail locations are independently owned and operated franchise stores with their own conditions of employment, including benefits and compensation.
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Benefits:
- Robust health insurance, dental, and vision coverage
- Company-paid life insurance
- Short-term disability
- Company-sponsored retirement plan
- Paid vacation, paid sick days
- Company discounts and employee purchase of equipment and service through Verizon Wireless
- Opportunities for advancement and mentorship to help you achieve your goals
- Team social events, contests, and award events
- Volunteer opportunities and the chance to nominate organizations for grants through the Wireless Zone Foundation
Responsibilities:
- Serve as the primary liaison for business customers, addressing operational inquiries and providing proactive customer support
- Use new AI tools to analyze wireless accounts to discover opportunities for service enhancements and product upgrades
- Support the Account Executive team in all business aspects
- Work directly with clients to facilitate orders and address customer service issues
- Troubleshoot customer issues and develop business-specific solutions
- Maintain strong knowledge of all company products and services
- Provide prompt and courteous customer service in person, via phone, or email
- Create and maintain great relationships with our customers
- Collaborate with marketing, finance, and logistics departments to ensure smooth sales operations
Candidate Requirements:
- Organized with superior attention to detail
- Strong verbal and written communication skills
- Proficient in Microsoft Word and Excel, CRM software, and AI tools
- Professional demeanor and appearance
- High school diploma or equivalent; college experience is a plus, however, if you don’t have college experience, let us be your college
- Ability to multitask, prioritize workload, and meet deadlines effectively
Compensation:
$40,000.00 - $50,000.00 per year