Business Operations Support Specialist

Role Overview

The Business Operations Support Specialist will handle high-volume data entry, update existing data for accuracy, respond to helpdesk queries, and assist with various projects related to data entry and operations.

Qualifications

• Proficient user of MS Office programs with an emphasis in Excel
• Two years of experience in a service industry or similar position preferred

IDEAL QUALITIES

• Excellent attention to detail
• Strong written and verbal communication skills
• Comfortable working independently and with minimal supervision
• Exceptional organizational and time management skills
• Strong analytical and problem-solving skills
• Able to perform repetitive tasks with high accuracy

What You Will Be Doing

• Perform high volume repetitive data entry quickly and accurately from various sources into a computer database
• Respond to helpdesk queries relating to customer record health, integration issues, and general user support
• Set up customer portal accounts
• Answer queries related to data or data errors in the system
• Maintain existing data to ensure accuracy
• Review won quotes to validate information and completeness
• Create contracts for approved won quotes
• Maintain satisfactory levels of quality and productivity per department standards
• Enter customers and recurring services for acquisition branches
• Help improve and streamline operations standards and needs
• Handle any additional assigned tasks as requested
• Contribute to the growth and expansion of the organization

Company Perks

• Pay range: $20-$25 per hour based on experience
• Educational and certification reimbursement program
• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Management opportunities
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company focused on people
• Continued growth and expansion into new markets and products and services