Operations Support Specialist

Xplore World Agency is seeking an Operations Support Specialist to help deliver vacation planning, flights, cruises, all-inclusive travel, reservations, customer support, and travel sales. This role is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Coordinate day-to-day tasks, schedules, handoffs, records, and status updates supporting vacation planning, flights, cruises, all-inclusive travel, reservations, customer support, and travel sales.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across vacation booking and traveler service.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

$62,500 - $70,000 per year

Schedule

Full Time, 100% Remote — United States