Operations Business Support Specialist

About the role

The Operations Business Support Specialist role supports JDL's warehouse operations to ensure efficient day-to-day business processes and deliver an excellent customer experience.

Responsibilities

• Support daily operational activities, including data entry, information verification, and document management.
• Aid in the coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data, and prepare reports to support business decisions.
• Cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

Requirements

• Associate's degree or above; all majors are welcome. Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
• At least one year of experience in operations support or a related role is preferred.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving, and learning abilities.
• Detail-oriented, responsible, and able to work effectively in a team environment.
• Able to thrive in a fast-paced environment and manage multiple priorities under pressure.

Qualifications

• Must be legally authorized to work in the United States.
• Must be able to perform essential functions of the position with or without reasonable accommodation.

Skills

• Data analysis
• Microsoft Office Suite (Excel, PowerPoint)
• Communication and coordination
• Problem-solving
• Teamwork

Benefits

• Competitive salary
• Great locations
• Supportive, people-first culture

Pay

$20.00 - $25.00 per hour + Annual Bonus

Schedule

Full-Time