Operations Support Specialist

About Our Client: The organization operates in the healthcare technology sector, helping improve health outcomes by connecting individuals with care, pharmacy benefits, data, and essential resources. It addresses challenges in healthcare access and coordination by leveraging technology to support millions of members and advance health equity on a broad scale. About the Opportunity: The Intake Operations Support Specialist supports the Patient Access and Intake team by ensuring patient referrals are accurately received, organized, documented, and routed throughout the intake process. This role maintains referral and patient information, manages work queues and communications, and assists Intake Specialists with administrative preparation. The position contributes to timely referral processing, operational efficiency, and a positive patient intake experience. Responsibilities: • Enter incoming patient referral information accurately into designated systems.• Create new patient records containing demographic, insurance, provider, and referral information.• Review referrals for completeness and route them to the appropriate Intake Specialists or teams.• Upload, index, organize, and maintain documents within electronic patient records.• Monitor and maintain fax queues, referral queues, shared inboxes, and other assigned work queues.• Handle incoming calls and voicemails by assisting callers, documenting communications, transferring calls, or routing requests appropriately.• Return routine calls and escalate complex questions or issues as needed.• Contact referral sources or patients to obtain missing information as directed.• Document communications, referral updates, and follow-up activities accurately.• Track outstanding referral documentation to support timely processing.• Assist Intake Specialists by preparing referral information for benefit verification and other intake processes.• Maintain accurate referral statuses and work queue information.• Support routine communications with patients and referral sources.• Identify referrals, documentation, or tasks requiring additional attention and escalate appropriately.• Complete daily administrative tasks, reporting, tracking, and other operational activities as assigned.• Maintain patient confidentiality and comply with HIPAA and applicable regulatory requirements.• Meet established productivity, accuracy, quality, and turnaround-time standards. Requirements: • High school diploma, GED, or equivalent work experience.• Minimum 18 years of age.• At least 1 year of experience in administrative support, customer service, call center operations, medical office administration, healthcare operations, or a related field.• Experience with data entry and maintaining accurate electronic records.• Strong attention to detail and organizational skills.• Ability to communicate professionally with patients, referral sources, providers, and internal teams.• Ability to work full-time Monday through Friday with flexible shifts between 8:00 a.m. and 4:30 p.m. CST, including occasional overtime.• Ability to manage multiple tasks and priorities while maintaining accuracy and productivity. Pay Range and Compensation Package: • The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, qualifications, location, and other relevant factors. Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.