Overnight Loss Prevention Supervisor

Overview

Omni Atlanta Hotel at Centennial Park is a four‑diamond luxury hotel in downtown Atlanta, connected to Philips Arena and the Georgia World Congress Center and near Mercedes‑Benz Stadium. Associates enjoy a dynamic work environment, comprehensive training, mentoring, and a culture of respect, gratitude, and empowerment. The Loss Prevention Supervisor is dedicated to providing quality service that exceeds guest expectations, proactively embracing service standards, adhering to safety regulations, and assisting guests with any needs.

Responsibilities

• Perform property patrols, observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies.
• Provide assistance and coordinate with outside agencies as needed.
• Document incidents, events, and actions taken during a shift with thorough, factual reports.
• Maintain integrity and continuity of lost‑and‑found articles, securing and releasing found property per hotel policy and legal requirements.
• Maintain confidentiality of information and actions in accordance with corporate and legal requirements.
• Conduct initial investigations and follow‑up on complaints, accidents, and incidents.
• Support the Director of Loss Prevention in developing, implementing, and managing safety and loss‑control programs and initiatives.
• Ensure compliance with departmental and resort policies and procedures.
• Enter incident information into the database and monitor investigations and follow‑up.
• Provide and assist with all officer and resort‑wide safety/Loss Prevention training.
• Create and ensure daily completion of staff checklists and necessary reports.
• Motivate staff and foster a cohesive team.
• Provide guests and owners with accurate information about the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Maintain a clean, hygienic, and organized work area.
• Perform administrative functions such as filing, report distribution, photocopying, and faxing as needed.
• File information related to incidents/accidents.
• Supervise employee locker audits.
• Monitor and follow up on footage from Loss Prevention cameras.

Qualifications

• Ability to stand and walk for up to 7 hours per shift.
• Minimum 1 year of Loss Prevention experience.
• Effective communication by telephone, email, radio, and reporting.
• Basic computer knowledge.
• Valid driver’s license and acceptable Motor Vehicle Records.
• Ability to reach various areas of the hotel/resort quickly when necessary.
• First Aid/CPR certification preferred.
• Ability to remain calm and professional during stressful situations.
• Willingness to work a flexible schedule, including day, evening, overnight shifts, weekends, and holidays.