Loss Prevention Supervisor Overnight

About the Role

Come and join our team at the 605-room Omni Oklahoma City Hotel, a luxury convention center hotel in the heart of downtown Oklahoma City. Located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center, and across from the 70-acre Scissortail Park, our property features Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool. We offer a dynamic and exciting work environment, comprehensive training, and the pride of working for a company renowned for exceptional service.

Responsibilities

• Perform property patrols, observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls, following established procedures.
• Assist with guest and employee complaints, requests, and incidents in accordance with policies.
• Provide factual, thorough, and professional written reports of all incidents, events, and actions taken during shifts.
• Manage lost and found articles, securing and releasing property per hotel policy and legal requirements.
• Maintain confidentiality regarding all information and actions in the course of duties.
• Conduct initial investigations and follow-up on complaints, accidents, and incidents.
• Support the Director of Loss Prevention in developing and managing safety and loss control programs.
• Ensure compliance with departmental and resort policies/procedures.
• Monitor and document guest/employee complaints, accidents, and incidents in the database.
• Assist with officer and resort-wide safety/loss prevention training.
• Create and ensure daily completion of staff checklists and reports.
• Motivate staff and foster a cohesive team environment.
• Provide guests and owners with accurate information about the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Maintain a clean, hygienic, and organized work area.
• Handle administrative tasks such as filing, report distribution, photocopying, and faxing.
• File information related to incidents/accidents.
• Supervise employee locker audits.
• Monitor and follow up on footage from loss prevention cameras.

Qualifications

• At least 1 year of Loss Prevention experience.
• Effective communication skills via telephone, email, radio, and reporting.
• Basic computer knowledge.
• Ability to reach various areas of the hotel rapidly if necessary.
• First Aid/CPR Certification preferred.
• Ability to remain calm and professional during stressful situations.
• Flexible schedule, including day, evening, overnight shifts, weekends, and holidays.
• Ability to stand for extended periods (at least 8 hours/shift).
• Ability to lift, push, pull, and carry moderate weight.
• Ability to walk/stand for extended periods with frequent bending and twisting.