Overnight Loss Prevention and Safety Agent

About the Role

Hotel Revival is a 107-key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

A Security Agent is responsible for the overall safety of the hotel. This position ensures a safe and secure environment through observant patrolling and camera review. You will monitor compliance with policies and procedures, address concerns effectively and diplomatically, respond to emergencies, assist guests with safety and security needs, complete detailed reports, and coordinate with local law enforcement, government agencies, and hotel department managers.

Responsibilities

• Secure premises and personnel by patrolling property, monitoring surveillance equipment, and access points
• Ensure all paper and electronic logs are consistent, accurate, and up-to-date
• Assist departmental managers in completing and processing incident reports
• Lead with hospitality to resolve and diffuse conflicts that may arise
• Complete departmental checklists as assigned
• Lock event spaces and meeting rooms as directed
• Log and process all lost and found items
• Limit issues and liability related to excessive drinking by recognizing signs of intoxication and taking appropriate safety measures
• Ensure immediate response to guest comments and concerns; inform the manager on duty and apply corrective measures when necessary
• Ensure all equipment is maintained in good, safe working condition
• Maintain awareness of safety issues throughout the property and stay updated on safety, emergency procedures, and OSHA requirements

Requirements

• Strong work ethic and ability to work autonomously
• Sharp verbal and written communication skills with high attention to detail
• Excellent time management and ability to juggle projects in a fast-paced environment
• Calm but firm demeanor; enjoys helping others and is driven to assist when issues arise
• Able to react appropriately to stressful situations while demonstrating integrity and professionalism
• Previous security experience preferred
• Knowledge of local, state, and federal laws regarding security personnel activities (including OSHA, Hazardous Communications, and Bloodborne Pathogen Exposure Control) preferred
• CPR/AED/First Aid training certification preferred

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision, and dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels, and local partnerships

About the Company

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and support the choices of our people and communities—creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.