LOSS PREVENTION OVERNIGHT

Location: Courtyard Miami Dadeland | 9075 S Dadeland Blvd Miami Fl 33156 USA

About the role

Begin • Explore a career in hospitality • People taking care of people • Have flexibility in your career • Be an influencer in the industry • Fulfill your purpose Belong • Be a part of an inclusive environment • Be your authentic self • Be a part of something bigger than you • Be a part of a community far beyond our walls Become • We go where you want to go • Achieve both career goals and life goals • Adapt and grow • Thrive on challenge and growth

Responsibilities

• Patrol all areas of the property; assist guests with room access.
• Monitor Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS, or administer first aid/CPR as required.
• Assist guests/employees during emergencies.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports documenting all Security/Loss Prevention related incidents.
• Handle all interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
• Conduct investigations and gather evidence.
• Conduct interviews with relevant parties.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Some states may have additional licensing/registration requirements.
• Ability to move, lift, carry, push, pull, and place objects weighing ≤10 lbs without assistance.
• Ability to stand, sit, or walk for extended periods.
• Maintain a clean, professional uniform and personal appearance.
• Communicate clearly and professionally; prepare and review written documents accurately.