Loss Prevention Officer - Overnight

Horseshoe Bay Resort is a premier luxury destination located on the shores of Lake LBJ in the Texas Hill Country. The resort features a full-service marina, waterfront amenities, multiple lodging options, championship golf courses, tennis and pickleball facilities, restaurants, spa services, event venues, and year-round recreational activities. We offer competitive compensation, career development opportunities, and a professional team environment focused on delivering outstanding service and maintaining a safe, secure resort experience.

About the role

The Overnight Loss Prevention Officer plays a critical role in protecting guests, associates, members, and resort property during overnight hours. This position is responsible for conducting patrols, monitoring security systems, responding to incidents and emergencies, and maintaining a safe and secure environment throughout the resort, including guest accommodations, recreational facilities, restaurants, marina operations, event spaces, parking areas, and common areas.

Responsibilities

• Conduct routine patrols throughout the resort property to identify and address security or safety concerns.
• Monitor surveillance systems and serve as the central communication point for overnight operations.
• Respond to medical emergencies, security incidents, safety hazards, and guest or associate assistance requests.
• Provide first aid and CPR when necessary and coordinate with EMS, fire, or law enforcement personnel.
• Investigate incidents and complete accurate, detailed reports.
• Perform safety inspections of fire exits, lighting, alarms, and security equipment.
• Respond to incidents across resort facilities, including lodging areas, recreational amenities, marina operations, event spaces, parking areas, and common spaces.
• Maintain key control procedures and process lost-and-found items.
• Complete required administrative duties, including report filing and data entry.
• Enforce resort policies and procedures while maintaining a professional presence.

Requirements

• High School Diploma or GED.
• Ability to obtain and maintain a Texas Private Security License.
• Current CPR and First Aid certifications.
• Valid Texas Driver's License with an acceptable driving record.
• Strong verbal and written communication skills.
• Ability to work independently and make sound decisions during overnight hours.

Preferred Qualifications

• Previous experience in security, law enforcement, military service, emergency response, or a related field.
• Experience working in hospitality, resort, residential, or large-property environments.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work outdoors in varying weather conditions and temperatures.
• Ability to patrol large areas of the resort property and respond quickly to emergencies.
• Ability to lift up to 25 pounds occasionally.
• Must wear slip-resistant, closed-toe footwear.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Short-Term and Long-Term Disability Coverage
• Critical Illness and Accident Insurance
• Paid Vacation and Holidays
• Associate Relief Fund Access
• Subsidized Associate Housing
• Employee Shuttle Service
• Meal Subsidies
• Discounts at Resort Dining and Retail Outlets
• Discounted Stays at Crescent Hotels & Resorts Properties
• Access to Select Resort Amenities based on availability
• Manager in Training (MIT) Program
• Performance Reviews and Merit-Based Advancement Opportunities

Education Required: High School or better.