Overnight Housekeeping Supervisor

About the Role

The Overnight Housekeeping Supervisor at American Airlines – The Landing at Skyview 6 is responsible for assisting with the nightly operation of the housekeeping department, supporting managers and team members in achieving the highest quality of cleanliness, and ensuring all housekeeping activities are carried out professionally and to standards.

Responsibilities

• Performs overall supervision of the deep night shift.
• Ensures proper usage of chemicals and equipment.
• Uses proper two-way radio and/or cell phone etiquette when communicating with other team members.
• Ensures appropriate equipment is distributed to Overnight Housekeeping employees and maintained in proper operating order.
• Assists in cleaning all public restrooms, offices, and classrooms throughout the property, including removing trash, vacuuming, and dusting as necessary.
• Maintains and evaluates cleanliness standards according to procedures.
• Inspects and updates the status of all meeting rooms, public spaces, and assigned areas.
• Alerts any relevant discrepancies to the front desk daily before the end of the shift.
• Turns in maintenance requests daily.
• Follows up on Overnight Housekeeping assignments daily.
• Trains and follows up on Overnight Housepersons.
• Facilitates daily pre-shift meetings in the absence of the Manager.
• Assists in coaching and disciplining department employees when necessary.
• Routinely inspects all back-of-house areas for safety, sanitation, and maintenance standards.
• Assists in cost control and payroll.
• Assists in maintaining supply inventories.
• Recommends changes in operating procedures of the department.
• Performs Lost & Found duties according to hotel standards.
• Performs other housekeeping duties as requested by management.
• Communicates effectively with the Overnight Housekeeping Manager about activities, progress, and issues.

Requirements

• Minimum formal education of a high school diploma and one year of job-related experience.
• Previous hotel/resort and opening experience a plus.
• Must be able to read, write, and speak English; bi-lingual skills a plus but not required.
• Must abide by company appearance standards and comply with the designated uniform.
• Dedicated to exceeding service standards and providing services to the highest caliber.
• Ability to work collaboratively and communicate effectively with team members at all levels.
• Must be able to work a flexible schedule, including 3rd shift (10pm - 6:30am), holidays, and weekends based on hotel demands.
• Must have employment eligibility in the U.S.
• Physically able to sit, stand, walk, bend, and use hands to handle objects, tools, or controls.
• Must be able to lift up to 30 lbs. and work the majority of the shift on feet.
• Frequently required to talk or hear.

Benefits

• Immediate benefits: American Airlines Federal Credit Union membership, Fitness Center membership, Discount Hotel Rooms at MCR Hotels, Employee Assistance Program, Free Uniforms, Weekly Payroll.
• Comprehensive health benefits after 30 days: Dental insurance, Vision insurance, Health insurance, Health savings account, Flexible Spending Account, Disability insurance, Life insurance.
• Paid Time Off benefits after 90 days: Paid Personal Days, Paid Sick Days, Paid Holidays.
• Retirement Savings Plans after 6 months: 401(k) + Match, Roth 401(k).

About Our Company

MCR is the 3rd-largest hotel owner-operator in the United States, founded in 2006 with offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. With over 7,000 team members, MCR operates hotels under 9 Marriott brands, 8 Hilton brands, and several unflagged independent hotels. Recognized for innovation and excellence, MCR has received numerous awards, including Fast Company’s 10 Most Innovative Travel Companies of 2020, Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer.

What We Offer

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral Bonuses
• Career Advancement & Upward Mobility
• Health, Dental, Vision Insurance (available after 30 days for full-time team members)