Housekeeping Manager - Overnight

About the role

The Overnight Housekeeping Manager is responsible for supporting all areas of the Housekeeping department during the overnight shift, under the direction of the Executive Housekeeper.

Responsibilities

• Perform human resource functions for staff, including recruiting, training, scheduling, counseling, and appraising performance.
• Supervise the deep night shift and ensure property policies are administered fairly and consistently, with disciplinary procedures and documentation completed according to policy.
• Ensure compliance with all housekeeping policies, standards, and procedures.
• Plan and anticipate business needs by reading and interpreting daily/weekly occupancy reports.
• Supervise supply and storage areas, conducting tours and performing monthly and daily inventories of housekeeping supplies, linens, and chemicals.
• Ensure employee usage of chemicals and equipment complies with OSHA guidelines and requirements.
• Provide team members with proper supplies, equipment, and uniforms; observe behaviors and give feedback.
• Assist with the inspection program for all guestrooms, meeting rooms, and public spaces.
• Communicate effectively with Front Office regarding housekeeping status.
• Maintain and evaluate cleanliness standards according to procedures; communicate areas needing attention and follow up to ensure completion.
• Report all maintenance concerns and take action to correct general upkeep issues.
• Participate in departmental meetings and consistently communicate departmental goals.
• Respond to and handle guest problems and complaints.
• Communicate activities, progress, and issues to the Executive Housekeeper.
• Participate in required manager‑on‑duty coverage as scheduled.

Requirements

• Employment eligibility in the U.S.
• Strong command of spoken and written English; bilingual skills a plus.
• Ability to work collaboratively and communicate effectively with diverse individuals at all organizational levels.
• Proficiency in MS Outlook and Excel.
• High school diploma or equivalent required; Bachelor’s degree preferred, with emphasis in hospitality.
• Minimum of 1 year housekeeping management experience in a full‑service hotel or related field.
• Ability to work a variable schedule that includes days, nights, holidays, and weekends based on hotel demands.
• Physical ability to sit, stand, walk, bend, use hands, lift up to 25 lb, and work the majority of the shift on feet.

Schedule

Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of the hotel.

Benefits

• Discount hotel rooms at MCR‑managed hotels
• Fitness Center membership eligibility
• American Airlines Federal Credit Union membership eligibility
• Employee Assistance Program
• Weekly payroll
• Comprehensive health benefits after 30 days, including dental, vision, health insurance, health savings account, flexible spending account, disability insurance, and life insurance
• Paid time off benefits after 90 days: paid personal days, paid sick days, paid holidays
• Retirement savings plans after 6 months: 401(k) with match, Roth 401(k)
• Referral bonuses
• Career advancement and upward mobility opportunities

Company Overview

MCR is the third‑largest hotel owner‑operator in the United States. Founded in 2006, it has offices in New York City, Dallas, Chicago, and Richmond, Virginia, and a $5.0 billion portfolio of 148 premium‑branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR employs over 7,000 team members and operates hotels under nine Marriott brands, eight Hilton brands, and a number of independent hotels. The company has earned numerous awards, including Fast Company’s 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award (three times), the Hilton Legacy Award for Top Performer, Development of the Year (Full Service) at the Americas Lodging Investment Summit, the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.