Overnight Housekeeping Manager

Additional information: This hotel is owned and operated by an independent franchisee, MCR Investors. The franchisee is a separate company and employer from Marriott International, Inc.

About the role

The Overnight Housekeeping Manager will assist in managing housekeeping functions and staff daily between the hours of 10 PM and 7 AM to ensure guest rooms, public spaces, and team member areas are clean and well maintained. This role inspects areas of responsibility and follows up with plans for improving results, while striving to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate is highly detail-oriented, meticulous, and able to connect and engage with team members and guests.

Responsibilities

• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner
• Inspect guestrooms daily
• Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
• Inventory stock to ensure adequate supplies
• Supervise an effective inspection program for all guestrooms and public space
• Understand the impact of department’s operations on the overall hotel success
• Verify all team members have proper supplies, equipment, and uniforms
• Communicate areas that need attention to staff and follow up to ensure completion
• Participate in departmental meetings and continually communicate a clear and consistent message regarding departmental goals to produce desired results
• Use all available on-the-job training tools to train new Room Attendants and provide follow-up training as needed
• Establish and maintain open, collaborative relationships with team members
• Participate in scheduling team members to business demands and tracking team members' time and attendance
• Verify team members understand expectations and parameters
• Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
• Supervise staffing levels to ensure guest housekeeping, operational needs, and financial objectives are met
• Observe behaviors of team members and provide feedback to individuals
• Participate in an on-going team member recognition program
• Solicit team member feedback, utilize an “open door” policy, and review team member satisfaction results to identify and address problems or concerns
• Participate in the development and implementation of corrective action plans to improve guest satisfaction
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
• Respond to and handle guest problems and complaints
• Other duties as assigned

Requirements

• High school diploma or equivalent
• 2 years’ experience in hotel housekeeping or related field
• Effective communication both verbally and written
• Effective listening skills to understand and clarify concerns from team and guests
• Experience working in a labor-organized environment preferred
• Organizational skills and attention to detail
• Proficient in the use of Microsoft Office
• Excellent time management
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability for days, nights, holidays, and weekends based on the demands of the hotel

About the company

MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, the company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels. The company has more than 7,000 team members and has been recognized with awards including Fast Company’s 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

Pay

$70,000 - $77,000

Schedule

Full-time, overnight shift (10 PM – 7 AM)