Overnight Guest Services Coordinator (Seasonal)

About the role

As our Seasonal Overnight Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

Responsibilities

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Aid with the preparation of marketing materials

Requirements

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or hotel front desk experience is a plus

Qualifications

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Skills

• Intermediate computer proficiency
• Excellent written and verbal communication skills

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Rewarding Hard Work Incentive based bonus program
• Free room nights at our properties and employee discounts within your brand
• Discounts for friends and family within your brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Pay

The pay for this position is commensurate with experience.

Schedule

This position requires Thursday - Sunday Availability from 9PM-8AM.