Guest Services Coordinator (Seasonal)

About the role

As our Guest Services Coordinator, you will cover routine office and clerical responsibilities for one of our resorts. You will also serve as the face of the resort, interacting with current and prospective guests who come to the office with questions and concerns. This is a seasonal position that requires flexible scheduling availability.

Responsibilities

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Resort Manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, and newsletters
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

Requirements

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred
• Resort office or hotel front desk experience is a plus

Physical Demands

• Regularly required to stand, sit, or walk for an extended period of time
• Required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

Training

Island Hospitality is committed to employee development and offers a formalized training and development program, providing a clear path for growth within the hospitality business. Team members with prior experience can build on that and find further growth opportunities using the tools and resources offered.

Benefits

• Referral bonus program to any of our locations
• Seasonal Now and Later Bonus
• Team Member Wellness Program

Pay

$20.00 per hour