Guest Experience Coordinator (seasonal)

Orlando Informer is reshaping what's possible in theme-park hospitality. We create distinctive experiences and lifelong memories for visitors from around the world. We're looking for an empathetic, resourceful guest-service professional to help us make every interaction exceptional. Founded in 2011, Orlando Informer is a theme-park vacation-planning company that helps millions of people each year plan better visits to Orlando's biggest destinations. Since 2015, our signature private events, the Orlando Informer Meetup, have given thousands of guests after-hours access and unique experiences at their favorite theme parks. Orlando Informer is also an authorized retailer of theme-park tickets and hotel stays. About The Role We're looking for a guest-service champion who anticipates needs, solves problems thoughtfully, and finds creative ways to surprise and delight our guests. You'll support guests throughout their experience with Orlando Informer, from answering questions and helping them plan to resolving concerns when something doesn't go as expected. You'll approach every interaction with empathy, sound judgment, attention to detail, and a genuine desire to help. Exceptional written and verbal communication is essential. You should be comfortable adapting your approach across multiple channels while keeping every interaction personal, clear, and consistent with the Orlando Informer brand. Orlando Informer is a small, nimble, remote-first company, so you'll have opportunities to contribute across the business and help shape how we serve our guests. What You'll Do Answer questions, provide guidance, and resolve guest concerns related to the Orlando Informer Meetup, theme-park admission products, and hotel bookingsCommunicate with guests across telephone, live chat, text, email, Instagram, Facebook, and XAnticipate potential guest service issues and address them before they become problemsDevelop and execute thoughtful surprise-and-delight opportunitiesProvide personalized communication and experiences that show guests they are known and valuedIdentify opportunities to improve internal processes and guest-facing self-service resourcesModerate and engage with our social-media communities, reinforcing our brand and providing meaningful value to readersCollaborate across the company and take on other responsibilities as needed Requirements At least two years of direct guest-service experience. Experience with a nationally recognized customer-service brand is preferredA genuine commitment to hospitality and creating memorable guest experiencesExceptional written and verbal communication skillsEmpathy, sound judgment, and a calm, solutions-oriented approach to resolving concernsStrong organizational skills, close attention to detail, and the ability to manage competing prioritiesThe initiative to anticipate guest needs and identify opportunities to improve their experienceConfidence communicating across telephone, live chat, text, email, and social mediaA deep knowledge of and passion for Central Florida's theme parksA high school diploma or GED. A degree, or current enrollment in a degree program, in hospitality, English, marketing, communications, or a related field is preferredAvailability requirementsThis is a hybrid position, and Florida residency is requiredFull, in-person availability is required during our Orlando Informer Meetup weekends, with additional opportunities to work at select times throughout the yearThe currently announced Orlando Informer Meetup dates in 2026 are: November 13-14; December 3-5, 10-12, and 16-18 Benefits $20.50-$24.00 per hour6% company-matched 401(k) planRemote work flexibility