Guest Services Coordinator (Seasonal)

Job Summary

This role is responsible for assisting the Guest Services Management team in overseeing Guest Service general operations including, but not limited to, daily operations of entrance, ride and transportation, field services and all guest service positions. Coordinators will have additional daily duties to further support the operations of the zoo including opening and closing, proper staffing levels, and ongoing staff training.

Essential Functions and Responsibilities

• Coordinate general operations including but not limited to, entrance, face paint, carousel, tram, train, Twiga and field services.
• Create engaging moments for guests and assist in creating a culture of hospitality among team members and guests.
• Constantly monitors all guest and field service areas to ensure efficient and effective service.
• Provide immediate guest service recovery when needed.
• Provide assistance to all work areas requiring supervisory attention, including guest concerns, supply orders and general questions from guests and team members.
• Serve as a liaison between management and seasonal guest service staff.
• Serve as an exemplary role model in behavior, performance and work ethic.
• Train, mentor and guide new and seasoned guest service staff.
• Maintain guest safety as a top priority.

Other Duties and Responsibilities

• Assisting staff in emergency situations as necessary.
• Performing monthly safety checks including first aid, eyewash stations and fire extinguishers.
• Ensuring compliance with all Binder Park Zoo policies and procedures.
• Participating in individual and team oriented zoo projects as needed.
• Maintains strict confidentiality.

Supervisory Responsibilities

• Directing a diverse staff of up to 100 Guest Service staff.

Qualifications

• Minimum of 18 years of age.
• At least one year of guest service management experience preferred.
• Supervision, assessment and training experience of staff preferred.
• Demonstrated experience and knowledge in guest service, hospitality or related field.
• Ability to predict and solve problems quickly and efficiently.
• Relate positively with diverse groups of people, including guests, staff, volunteers and vendors.
• Must have a strong work ethic and be detailed oriented.
• Must be able to adapt to changing assignments, environment and maintain a positive attitude.
• Able to work independently and to plan, organize and handle multiple tasks as necessary.
• Maintain an open availability and be able to work up to 36 hours a week including evenings, weekends and holidays on a flexible schedule as demanded by guest and company needs.
• Basic math and general computer skills are necessary.
• Basic computer and cash register skills are necessary.