Seasonal Guest Service Coordinator

About the Role

The Guest Services Coordinator will be responsible for hospitality services as it relates to in-store client experience to support the achievement of minimum monthly sales goals. They will own the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams. This role supports the development of meaningful and profitable relationships with internal and external clients through the execution of hospitality needs provided in the Guest Kitchen. The coordinator will become an expert on service, in both personal and hospitality product presentation, following the brand guidelines and ensuring the highest level of experience at all times.

Responsibilities

• Actively participate in team initiatives, supporting across Hospitality functions when needed.
• Develop meaningful and profitable relationships with internal and external clients over the phone.
• Facilitate sales via phone calls or electronic communication when appropriate or connect the client to the appropriate sales professional.
• Become an expert on in-store products to relay product knowledge and availability to clients via phone or electronic communication.
• Facilitate customers' shopping experience through various services (assisting as needed, transportation service, concierge, etc.).
• Support corporate and store-to-store product requests, ensuring effective documentation and tracking.
• Establish innovative practices to enhance behaviors that exceed the service and product request expectations of internal and external customers.
• Assist with celebrity dressing and other marketing/PR requests.
• Greet every client, provide exceptional customer service, and assist them in their individual shopping needs (offering a beverage, guiding to the appropriate department or sales professional, etc.).
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Prepare the store for opening and closing, including managing cash wraps, restocking merchandise, and maintaining clean, presentable areas.
• Provide support to sales professionals to ensure smooth sales transactions and shopping experiences.
• Direct all phone calls and questions to the appropriate areas of the store.
• Coordinate with the Shipping and Receiving Department to follow up on customer sends/deliveries, transfers, and new product receipts.
• Possess knowledge of Alterations procedures, pricing, and current shop dates; ensure timely product delivery to/from the Alterations shop.
• Assist in various promotional mailing projects and Marketing/PR events.
• Provide assistance on the floor at any given time to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.

Qualifications

• Well-developed written and verbal communication skills.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Pride in personal presentation and attention to detail.
• Strong organizational skills and ability to multi-task.
• Ability to work in a fast-paced environment.
• Self-starter with a proactive mindset.
• Relevant work experience preferred.
• Computer skills preferred: Word, Excel, PowerPoint, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift up to 30 lbs., and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move, and walk for multiple hours.

Pay

Salary range: $18 - $28 hourly