Overnight Guest Safety Officer

Responsibilities

• Conduct continuous and routine patrols of indoor and outdoor areas, including front‑of‑house, back‑of‑house, retail, theater spaces, exhibit areas, and property grounds, providing strong visibility to deter theft, misconduct, and unsafe behavior.
• Monitor access control points to keep restricted areas secure and prevent unauthorized entry.
• Observe and assess human behavior to proactively identify potential safety and security risks, reporting and responding to vulnerabilities, hazards, or suspicious conditions.
• Deliver calm, clear, and professional guest service; assist with wayfinding, safety‑related inquiries, and support during high‑volume periods, special events, and unique operational conditions.
• Respond swiftly to emergencies—including medical incidents, behavioral escalations, crimes in progress, hazardous conditions, or facility alarms—and administer First Aid, CPR, and AED support as trained.
• Investigate and report suspicious packages or items according to established protocols; coordinate with the Dispatch Center/Security Operations Center for timely updates.
• Maintain operational security technology (Video Management System, alarms, access control points, communication equipment) and verify portable radios function correctly.
• Operate the fire panel during incidents or drills and conduct key and card access‑control compliance checks.
• Collaborate with Space Needle & CGG departments, Seattle Police Department, Seattle Center Security, and other partners to support coordinated safety operations for events and shared campus activities.
• Maintain a security presence in retail areas, observe and respond to possible shoplifting, and investigate internal theft or policy violations while preserving guest experience standards.
• Cooperate with Seattle Police Department and Seattle Center Emergency Services Unit; know locations and operation of water shut‑offs; assist with disaster preparedness (earthquakes, fires, etc.).
• Provide safety escorts for team members to vehicles or public transportation, and occasionally escort terminated employees to collect belongings and retrieve company property.
• Adhere to company uniform policy and uphold professional attire standards at all times.

Requirements

• Prior experience in security, public‑venue operations, guest safety, emergency response, or related fields.
• First Aid, CPR, and AED certification (or ability to obtain within required timeline).
• Proficiency with two‑way radios, communication protocols, and security software systems.
• Ability to prepare accurate, detailed written reports and logs.
• Demonstrated experience in verbal de‑escalation and conflict‑resolution techniques.
• Strong guest service and interpersonal communication skills.
• Ability to operate surveillance, telephone, fire system, and digital security equipment, including the in‑house access card system.
• Physical ability to walk extended routes, stand for prolonged periods, climb stairs, respond quickly to emergencies, lift 50 lb, and perform other patrol‑related activities.

Pay

Full‑time hourly position with an hourly rate ranging from $21.30 to $26.30. A wage of $24.30 is earned after completing six training certifications within the first 90 days, plus a $2 overnight premium.

Benefits

• Medical, dental, vision, life, and long‑term disability insurance.
• 401(k) plan with a company match of 50 % of the first 6 % contributed (equivalent to 3 % of wages); eligible after one year of service.
• Paid personal days (10 per year) and paid time off (14 days per year based on a 2,080‑hour work year).
• Tuition reimbursement of up to 50 % (maximum $2,500 per year).
• New‑child family leave up to 4 weeks while on approved FMLA and enrolled in the company‑sponsored medical plan.
• 25 % discount on many Space Needle purchases (retail, food & beverage; not applicable to alcohol).
• Charitable contributions/matching gifts up to $200 per year.
• $50 per month towards an ORCA card or parking.