Guest Safety Officer - Overnights (PT)

Essential Duties and Responsibilities

• Provide superior service to our guests
• Sought out opportunities to be of service
• Maintain highly visible patrols to ensure a safe gaming experience
• Afford quality support to other departments so that they may serve guests more effectively
• Promote the property promotions and events
• Maintain public order and enforce safety rules
• Protect property and assets
• Investigate disturbances in the hotel, casino, or racing areas
• Create fun and excitement with the customer

Qualifications

• High school diploma or equivalent
• Effective communication (written and verbal)
• Previous customer service experience
• Able to handle stressful situations dealing with the general public
• Able to work in an environment, which may be noisy and/or have excessive cigarette smoke
• Need tact when dealing with difficult customers
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multitask as required (security officers cover a wide variety of different posts and work with all departments)
• Actively patrol sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
• The ability to operate company motor vehicles