Guest Safety Officer

About the role

The Guest Safety and Security Officer ensures a safe, secure, and welcoming environment across the Space Needle and Chihuly Garden and Glass. The officer safeguards company assets, supports guest and team‑member safety, and reinforces a culture of awareness, professionalism, hospitality, and adaptability while flexing across all properties as needed.

Responsibilities

• Patrols, Monitoring and Venue Security: Conduct continuous indoor and outdoor patrols of front‑of‑house, back‑of‑house, retail, theater, exhibit areas, and grounds; maintain visible presence to deter theft and misconduct; monitor access points and assess human behavior for potential risks; report and respond to vulnerabilities, hazards, or suspicious conditions.
• Guest Safety, Support and Experience: Provide calm, clear, professional assistance to guests, including wayfinding and safety inquiries; support high‑volume periods, special events, and unique operational conditions; use verbal de‑escalation and empathy‑driven conflict resolution; aid team members during emergencies.
• Emergency Response and Incident Management: Respond swiftly to medical incidents, behavioral escalations, crimes in progress, hazardous conditions, or alarms; administer First Aid, CPR, and AED as trained; investigate suspicious packages; coordinate with the Dispatch Center/Security Operations Center; complete detailed incident reports and daily logs.
• Technology, Systems and Operational Readiness: Ensure security technology (video management system, alarms, access control, communication equipment) is operational; verify portable radios; remain reachable and communicate constantly; operate fire panel during incidents or drills; conduct key and card access compliance checks.
• Cross‑Venue Collaboration: Work with Space Needle & CGG departments, Seattle Police Department, Seattle Center Security, and other partners; support coordinated safety operations for events and shared campus activities; adapt responsibilities based on location needs.
• Asset Protection and Loss Prevention: Maintain security presence in retail areas; observe and respond to possible shoplifting; investigate internal theft or policy violations while preserving guest experience standards.
• Other Responsibilities: Coordinate with Seattle Police Department and Seattle Center Emergency Services Unit; know locations and operation of water shut‑offs; assist with disaster preparedness (earthquakes, fires, etc.); provide safety escorts for team members to vehicles or public transportation; occasionally escort terminated employees; adhere to uniform and professional attire standards.

Requirements

• Prior experience in security, public venue operations, guest safety, emergency response, or related fields.
• First Aid, CPR, and AED certification (or ability to obtain within required timeline).
• Proficiency with two‑way radios, communication protocols, and security software systems.
• Ability to prepare accurate, detailed written reports and logs.
• Demonstrated experience in verbal de‑escalation and conflict resolution techniques.
• Strong guest service and interpersonal communication skills.
• Ability to operate surveillance, telephone, fire system, and digital security equipment.
• Ability to learn and use the in‑house access card system.
• Physical ability to walk extended routes, stand for prolonged periods, climb stairs, respond quickly to emergencies, lift up to 50 lb, and perform other patrol‑related activities.

Pay

Hourly rate: $21.30 – $24.30 per hour. The wage of $24.30 is attainable by completing six training certifications within the first 90 days of employment.

Benefits

• Medical, dental, vision, life, and long‑term disability insurance.
• 401(k) plan with company match of 50 % of the first 6 % contributed (equivalent to 3 % of wages); eligibility after one year of service.
• Paid personal days (10 per year) and paid time off (14 days per year based on a 2,080‑hour work year).
• Tuition reimbursement up to 50 % (maximum $2,500 per year).
• New‑child family leave up to 4 weeks while on approved FMLA and enrolled in company‑sponsored medical plan.
• 25 % discount on many Space Needle purchases (retail, food and beverage; not applicable to alcohol).
• Charitable contributions/matching gifts up to $200 per year.
• $50 per month towards an ORCA card or parking.