Guest Safety Officer

Responsibilities

• Follow the Everyone Greets Everyone (EGE) policy, seeking out opportunities to greet guests and fellow team members daily.
• Initiate friendly verbal greetings within 5 feet of guests and fellow team members.
• Keep head up, look around, and be aware of surroundings.
• Participate in all mandatory meetings and pre-shift BUZZ sessions.
• Patrol all sections of the property to identify safety hazards and breaks in security.
• Provide assistance to civil and law enforcement authorities, including testifying in court and other administrative hearings.
• Aid guests with lost and found requests.
• Enforce all company policies and procedures.
• Comply with attendance guidelines, regulatory guidelines, departmental policies, and company policies.
• Assist injured guests and apply first aid as necessary until professional help arrives.
• Check guests' identification to ensure they are 21 years of age or older before allowing entry to gaming areas, bars, and venues.
• Escorts employees with assets and sensitive keys.
• Maintain surveillance of the casino, parking lots, and all casino property areas for disturbances, crime, fire hazards, and undesirable people, reporting issues to a Security Supervisor.
• Complete written reports as assigned.
• Carry chips and paperwork between Table Games and Cashier areas.
• Verify slot drop transactions.
• Work a flexible schedule, including weekends, evenings, and holidays.
• Work a reasonable amount of overtime when required.
• Respond to visual and aural cues.
• Present a well-groomed, professional appearance.
• Meet attendance guidelines and comply with all state, federal, and regulatory policies and procedures.
• Work independently and handle guest and employee issues rationally.
• Give clear and detailed reports when necessary.
• Communicate effectively in English.
• Tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

  Qualifications

  • High school diploma or equivalent with one year’s experience in a position with direct guest contact.
  • Excellent customer and employee relations skills.
  • Ability to work any day of the week and any shift.
  • Good interpersonal skills and ability to work as a team.
  • Well-groomed appearance.
  • Successfully complete the Security Service Officer Documentation Assessment.
  • Age 21 or older.
  • Valid Oklahoma Driver’s License with no DUIs or suspensions within the last three years.
  • No more than two moving vehicle violations within the last three years.