Overnight Front Office Manager

Responsibilities

• Maintain Four Diamond standards and high guest satisfaction.
• Ensure courteous, efficient guest service and compliance with staffing, grooming, and service standards.
• Complete all AM/PM checklists, reports, and operational audits.
• Oversee cash handling procedures and cashier bank accountability.
• Maintain knowledge of check-in/check-out procedures, hotel amenities, and local attractions.
• Monitor room assignments and adjust based on guest needs and availability.
• Protect guest confidentiality and room key security in accordance with SOPs.
• Support and train staff on Select Guest, GHA, and Omni service programs.
• Understand hotel rate plans and apply rate strategies appropriately.
• Resolve guest requests, complaints, and service recovery situations promptly and effectively.
• Conduct ongoing associate training and monthly Moments of Service audits.
• Participate in guest engagement initiatives and respond to Opera alerts.
• Communicate hotel, guest, and group information to staff daily.
• Aid in inventory, supply ordering, reports, and front office controls.
• Promote Omni culture, leadership competencies, employee development, teamwork, and guest engagement.
• Follow and enforce all company safety, security, appearance, confidentiality, and asset protection policies.

Qualifications

• A minimum of 1 year Front Office Management experience or participation in the Omni LID program is required.
• Previous leadership experience in an upscale, full-service hotel environment is required.
• Previous overnight or Night Audit experience is strongly preferred.
• Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Must be able to work weekends and holidays.
• Must be at least 18 years of age.

Benefits

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: [EEOC is the Law Poster].

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.