Front Office - Overnight Manager
Omni Hotels & Resorts · Providence, RI · 4 wk ago
ManagementFull-time
Responsibilities
- Ensure all overnight shift checklist items are completed in a timely manner.
- Work closely with the Finance department to ensure necessary requirements for rolling date and reporting are satisfied.
- Provide training as needed to associates.
- Maintain a positive working environment for all overnight associates.
- Communicate with all department managers consistently and report overnight occurrences and opportunities.
- Work with all overnight departments to ensure proper communication and resolution to opportunities.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with all hotel computer systems for training, maintenance, and troubleshooting as needed.
- Block/assign applicable arrivals for the following day; i.e., V.I.P.'s, ESP's, Special Requests, etc.
- Prepare all reports for the new day and distribute as needed.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Qualifications
- Some College
- Must have two years of previous customer service experience
- Must have at least 2 years of supervisory or management experience
- Hotel Front office experience preferred
- Must be able to work a variety of shifts, including weekends and holidays
- Must be professional and have excellent communication skills
- Must have a strong guest service background
- Must be computer literate
- Able to multi-task and problem solver
Pay
Pay is commensurate with experience.
Schedule
Shifts may vary and include weekends and holidays.
Benefits
All full-time associates receive a comprehensive benefits package which includes:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Employee Assistance Program
- Flexible Spending Accounts
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Comprehensive Paid Time Off