Jobs · Customer Service · Texas

Overnight Front Desk Manager

JW Marriott Houston Downtown · Greater Houston · 2 wk ago
Customer ServiceFull-time

Night Auditor

  • About the role: Responsible for maintaining cleanliness and order in guest rooms during overnight hours.
  • Responsibilities:
    • Perform nightly room inspections to ensure all amenities are functioning properly.
    • Handle guest requests and complaints promptly.
    • Manage inventory levels and report discrepancies to management.
  • Requirements:
    • High school diploma or equivalent.
    • Experience in hospitality or related field preferred.
  • Qualifications:
    • Excellent communication skills.
    • Ability to work flexible hours including nights and weekends.
  • Skills:
    • Attention to detail.
    • Customer service orientation.
  • Benefits: Comprehensive insurance package, paid time off, professional development opportunities.
  • Pay: Competitive hourly wage based on experience.
  • Schedule: Nights and weekends, rotating shifts.
  • Front Desk Agent

    • About the role: Provide exceptional customer service and manage front desk operations.
    • Responsibilities:
      • Check-in and check-out guests, process reservations, and handle payments.
      • Answer phones and respond to guest inquiries.
      • Manage room status and availability.
    • Requirements:
      • High school diploma or equivalent.
      • Experience in customer service preferred.
    • Qualifications:
      • Positive attitude and excellent interpersonal skills.
      • Proficient in Microsoft Office.
    • Skills:
      • Computer literacy.
      • Problem-solving abilities.
    • Benefits: Health insurance, paid time off, professional development opportunities.
    • Pay: Competitive hourly wage based on experience.
    • Schedule: Variable, including evenings and weekends.
    • Restaurant Server

      • About the role: Serve food and drinks to guests in a restaurant setting.
      • Responsibilities:
        • Prepare and serve meals to guests.
        • Ensure food quality and presentation.
        • Handle cash transactions and provide accurate change.
      • Requirements:
        • High school diploma or equivalent.
        • Experience in food service preferred.
      • Qualifications:
        • Strong communication skills.
        • Ability to work under pressure.
      • Skills:
        • Food service knowledge.
        • Customer service orientation.
      • Benefits: Health insurance, paid time off, professional development opportunities.
      • Pay: Competitive hourly wage based on experience.
      • Schedule: Variable, including evenings and weekends.

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