Overnight Front Office Manager
About the Role
The Overnight Front Office Manager is responsible for overseeing overnight hotel operations, ensuring a seamless guest experience, maintaining service and brand standards, and providing leadership and support to the Front Office and Night Audit teams. This role serves as the Manager on Duty overnight, addressing guest needs, resolving operational issues, and ensuring the hotel is secure and prepared for the following day.
Responsibilities
- Oversee overnight hotel operations and serve as the Manager on Duty, ensuring a safe, secure, and welcoming environment.
- Supervise, support, and provide guidance to Night Auditors and overnight Front Office team members.
- Oversee Night Audit procedures, including daily financial reconciliation, reporting, and accuracy of hotel transactions.
- Respond to guest needs, concerns, and service recovery opportunities while maintaining exceptional service standards.
- Conduct overnight property walks, address operational concerns, and communicate important updates to the morning management team.
- Perform other duties as assigned.
Qualifications
- Strong leadership and team management skills within a hotel or hospitality environment.
- Excellent communication and interpersonal skills with a guest-focused mindset.
- Strong attention to detail and organizational skills, particularly with financial and operational responsibilities.
- Ability to work independently, make sound decisions, and resolve issues calmly under pressure.
- Flexibility and dependability to work overnight shifts, weekends, and holidays as needed.
Requirements
- Minimum 1 year of experience in hotel Front Office, Night Audit, or a related hospitality role.
- Previous supervisory or leadership experience preferred.
- Night Audit experience preferred.
- Strong understanding of Front Office operations and hotel financial procedures.
- Ability to work overnight shifts independently and effectively.
- High school diploma or equivalent required.
- Additional coursework or certification in hospitality or a related field preferred.
Benefits
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.